Standard Work requires thoughtful design and respectful, thorough training in order to achieve the intended results: reliability. Reliability gives us visibility and visibility gives us targets for the next round of improvements. At Virginia Mason, we have spent several years developing our skills at process improvements, dedicating ourselves to the tools of VMPS, gaining many victories in the war on waste. In always seeking to be better and do more, we identified a gap in the process for rolling out new standard work. We found that it took longer than expected and that the results were not as reliable over time. This meant that it took longer to understand whether a counter measure that we wanted to try was working to resolve the original problem.

 

Using Job Instruction, one of the programs in Training Within Industry, has enabled us to engineer better standard work, plan roll outs more comprehensively and achieve significant reliability more quickly. This reliability has been sustained. Staff report feeling respected and supported, patient satisfaction scores have risen. Our initial work has focused on critical safety factors such as Hand Hygiene, Hourly Rounding to reduce Falls and Labeling Specimens.

 

In this interactive session, the presenters will review material in their upcoming book on TWI-Job Instruction training in health care. Attendees will participate in a hands-on practice making breakdowns for two health care jobs and designing a training rollout. But this session is not just for health care practitioners! Manufacturing people will find deep insights into the TWI method by comparing and contrasting how the JI method is used in health care.

 

Since this is a more advanced look at the TWI Job Instruction method, if you are unfamiliar with the TWI methods, we recommend you attend the AM session on TWI-101.
 

Upon completion of this session, participants will...

• Understand the cause and effect relationship between standard work and reliability

• Identify a method of designing then vetting a good Job Instruction Breakdown

• Incorporate Lean Methodologies to manage roll out plans

• Learning to see where jobs go wrong and how… therefore, how to instruct them correctly

• Understanding the difference between Standard Operating Procedures and Job Instruction Breakdowns

Workshop Fee: $375
Select this workshop when registering for the Summit.
 

Martha Purrier

Martha Purrier is a Registered Nurse with over 24 years experience in the hospital setting. She earned a Master’s Degree specializing in the clinical care of patients with cancer and in the training of nurses.  During the past 13 years, she has worked at Virginia Mason Medical Center in Seattle Washington as the Director of Inpatient Oncology and IV Services. Virginia Mason adopted Lean as a management methodology in 2001 and Martha was Certified in Rapid Process Improvement Workshops in 2006. During her work in IV Therapy, the Team won the Mary McClinton Patient Safety award for the application of Lean Methods which produced increased safety for patients receiving Central Lines. In 2008, Martha was appointed to the Kaizen Fellowship Program. She currently works as a Director in Virginia Mason’s Kaizen Promotion Office and is applying TWI to health care instruction. Martha is a TWI Institute certified instructor of the TWI Job Instruction program and is the author of Getting to Standard Work in Health Care that will be published by CRC Press in 2012.

 

Patrick Graupp, Senior Master Trainer, TWI Institute

Patrick Graupp began his training career at the SANYO Electric Corporate Training Center in Japan after graduating from Drexel University in 1980. There he learned to deliver TWI and other training programs to prepare employees for assignment outside of Japan. He in turn was transferred to a compact disc fabrication plant in Indiana where he obtained manufacturing experience before returning to Japan to lead Sanyo's global training effort. Patrick earned an MBA during this time and he was later promoted to the head of Human Resources for SANYO North America Corp. in San Diego, CA. Patrick took vacation time in 2001 to partner with the TWI Institute to reintroduce TWI into the U.S. Since then Patrick has developed hundreds of trainers who are now delivering TWI classes across the country and around the world as he described in his book The TWI Workbook: Essential Skills for Supervisors, a Shingo Research and Professional Publication Prize Recipient for 2007. Patrick is also the author of Implementing TWI: Creating and Managing a Skills-Based Culture published by Productivity Press in 2010. His new book, Getting to Standard Work in Health Care, will be published by CRC Press in 2012.