Seattle Children’s Hospital is consistently ranked as one of the best children’s hospitals in the country by U.S. News & World Report, Children’s serves as the pediatric and adolescent academic medical referral center for the largest landmass of any children’s hospital in the country (Washington, Alaska, Montana and Idaho). For more than 100 years, Children’s has been delivering superior patient care and advancing new treatments through pediatric research. Few organizations generate as much demand for continual training as hospitals,” explains Mary Alida Brisk. “Employees need training to meet regulatory requirements, satisfy hospital policies, learn new skills and retain accreditation from their first day of work to their last.” Currently our education and training is decentralized and there is great variation in training methods. As a result the learner is unable to consistently replicate what they learn in training sessions into the job. In addition variation in performance to policy is noted in patient safety incidents and regulatory reviews. We are exploring the Reliable Method for Training (JI) as the missing piece between the development of a reliable methods and its implementation. We expect the JI method to help us teach our employees to quickly learn to do jobs correctly, safely, and conscientiously. In an environment where human error can be so high, we value defining, teaching, and coaching reliable methods and standard methods that prevent and eliminate harm.

Upon completion of this session, participants will learn…

• Describe Seattle Children’s journey in piloting JI in clinical and non-clinical settings

• Describe the resources, tools, and information Seattle Children’s developed to support JI implementation

• Describe the initial results that support Seattle Children’s mission and vision

• Describe the challenges we encountered and the countermeasures we deployed to meet these challenges

About the Presenter(s)

Mary Alida Brisk, Director of Learning and Organizational Effectiveness, has over 20 years of experience with developing and providing ROI on educational programs with a focus on human performance; and 10 years in working with organizations that have embraced lean philosophy and/or methodology. She earned a Master of Arts Interdisciplinary Studies degree from Oregon State University in 2000.  This degree allowed her to combine her interests in Organizational Communication, Business Administration, Adult Education and Human Factors Engineering. She completed ASTD’s Human Performance Certification Program in 2004.  

As a former jet engine mechanic in the United States Air Force, Mary Alida has a deep interest in improving processes to improve safety.