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Lessons Learned After Three Years of Application
Alan Gross and Jennifer Dietter
Dedication and
commitment to transforming an organization is key to
success. Commitment comes in many forms, but always starts
at the top. This session will focus on the role of
leadership in aligning organization resources to implement a
successful operations transformation and how TWI becomes an
integral tool for success.
Dean Burrows,
President of Nixon Gear, will review the history of Nixon
Gear, its past attempts at operations transformation, and
how the most recent effort became rooted in the new culture
of the organization. He will take you on the journey and
share success and failures along the way. He will also share
how to roll a process out corporate wide to achieve the
biggest impact for the company and ultimately the customer.
Real-life examples
will be shared on how using the correct tools at the right
time can not only change your business, but create
competitive advantages.
Upon completion of
this session, participants will learn…
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The role of
leadership in transforming a business.
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Lessons
learned, including winning strategies and pitfalls.
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How TWI is a
critical element in driving standard business processes.
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Why going
against the “perceived” norms can yield amazing results.
About the Presenter(s)
Jennifer Dietter
After receiving
her BS in Ceramic Engineering from Alfred University,
Jennifer Dietter advanced from Lab Technician at General
Electric to Ceramic Engineer at General Color and Chemical
in Ohio before joining Syracuse China in Syracuse, NY in
1996. Her work in developing troubleshooting guides at
Syracuse China led Jennifer to create Standard Operating
Procedures and training classes on the operation of new
equipment. The success of this training led to the creation
of an internal training department in 2004 led by Jennifer.
She became the Lean Facilitator when Lean was introduced in
2006. In 2001 she became a Certified TWI trainer for the
four “J” programs.
In 2009 Jennifer became a dedicated TWI and Lean consultant
for Currier Plastics after Syracuse China was closed by its
parent company, Libbey Glass, Inc. In her current role, now
as an employee of Currier Plastics, Jennifer continues to
provide training and coaching on the TWI “J” programs,
assist with the implementation of standard work and
facilitate continuous improvement projects.
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