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The Good, The Bad, and The ROI – How TWI has impacted
personnel, process, and the bottom line at AIT Laboratories
Kathy Lee and April Clark
AIT Laboratories
began its journey with JI and JR training in July and August
2009. Unlike others who have turned to TWI as a solution to
a Lean or Six Sigma need, AIT turned to TWI to do what it
does best – produce standard work. As we approached
“critical mass” with TWI certified practitioners, we have
experienced success, disappointment, and stagnation and have
re-strategized our implementation to fit our needs and our
business. The current Return on Investment (ROI) exceeds
EIGHT times our initial investment while simultaneously
improving quality, retaining good people, and solving
people- and process-related problems with an easily applied
approach. Our TWI outcomes resulted in AIT Laboratories
being named a Purdue Technical Assistance Program (TAP)
Success Story and helped us rank 119 on Training magazine's
Top 125 list in 2011 for overall training excellence. Please
join us to learn from our mistakes and to plagiarize with
pride those things that may help in your own implementation.
Upon completion of
this session, participants will learn…
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Describe a
wide variety of positive JR outcomes
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Identify and
calculate appropriate metrics
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Apply
decentralized model of TWI implementation
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Describe the
impact of training specialists on successful
implementation
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Calculate
Return on Investment (ROI)
Kathy Lee
A manufacturing
and laboratory sciences veteran with more than 20 years of
experience, Kathy Lee is the training coordinator for AIT
Laboratories, where her mission is a simple one: “Providing
Possibilities.” Indianapolis-based AIT is an industry leader
in the specialties of compliance monitoring, forensics, and
clinical testing. To keep AIT at the cutting edge of science
and technology, Lee identifies and closes employee
performance gaps through a creative mix of training
programs, techniques, and materials.
Since joining AIT in 2007, her leadership and vision have
helped AIT to earn recognition as one of the “Best Places to
Work” in Indiana from 2007-2010, increase its ranking on
Inc. magazine’s 500/5000 list of the fastest-growing,
private companies in the nation for four consecutive years,
be named Indiana’s “Small Business of the Year” in 2009,
become a Purdue University Technical Assistance Program
(TAP) success story in 2010, and earn a spot on the Training
magazine Top 125 list in 2011 for overall training
excellence.
In addition to her 2010 Certificate of Appreciation from the
Indianapolis College for Adults Network for her efforts with
continuing education, Lee is a valued volunteer leader for
the Indianapolis Zoo.
April Clark
Bio pending.
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