Agenda
 

 

Session Title

Impact of JI to Standardized Patient Care Services

Session Abstract

VMMC has been on a Lean Journey since 2002. We have continued to develop skill in understanding our processes and in prescribing kaizen to improve these processes. As we cycled back through to layer on the "next" improvements it became apparent that we were experiencing difficulty in implementing and sustaining the improvements envisioned by the workshop teams. There was a lack of standard work.  The addition of Job Instruction Methods as part of our VMPS Toolkit is addressing this gap.

Specific Learning Objectives

Upon completion of this session, participants will learn…

  • Understanding the power of standard work in achieving improvements

  • Apply Job Instruction Methods to Healthcare jobs

Target Audience

 X

Beginner – For Those Preparing for their Journey

 X

Intermediate – For Early Adopters with 1-2 Years Experience

 

Advanced – For Those Well Along the Path Looking for More Advanced Tools

Presenter Biography

Martha is a Registered Nurse with over 20 years experience in the hospital setting. She earned a Master’s Degree specializing in the clinical care of patients with cancer and in the training of nurses.  During the past 10 years, she has worked at Virginia Mason Medical Center in Seattle Washington as the Director of Inpatient Oncology and IV Services. Virginia Mason adopted Lean as a management methodology in 2001 and Martha was Certified in Rapid Process Improvement Workshops in 2006. During her work in IV Therapy, the Team won the Mary McClinton Patient Safety award for the application of Lean Methods which produced increased safety for patients receiving Central Lines. In 2008, Martha was appointed to the Kaizen Fellowship Program. She currently works as a Director in Virginia Mason’s Kaizen Promotion Office and is piloting the application of TWI to health care instruction. Martha has received training in JI and JR.